Here at Luxayne, we are committed to helping you improve your customer service by conducting an independent and objective audit of your customers journey through your website. Simply select one of the plans displayed below, enter your website’s link and following our audit, you will receive a grade as well as a comprehensive report with recommendations for areas of improvement.

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Our Plans

$89

General Audit

This is our standard and fundamental audit plan. Our team will meticulously explore your online presence, approaching it as though we were prospective clients, while evaluating critical aspects including website accessibility, transparency, and response times.

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Comprehensive Audit

This is our most advanced and comprehensive plan. Here, we will purchase your goods or services, meticulously auditing all ensuing interactions with emphasis placed on critical metrics, including delivery timeliness, product congruence with advertised specifications, as well as the everything offered in the general plan.

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Free

Join the queue

Several times each month, our team will select businesses from this queue to perform a complimentary comprehensive audit. If you are still unsure or reluctant to commit to one of the above plans, we invite you to join the waiting list and register your business for an opportunity to be selected for free.

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Our Values

In order to uphold the integrity of our audit and grading system, we place significant importance on maintaining the anonymity of our audit team to guarantee that their assessments remain uninfluenced.
During our review process, our primary focus lies in assessing the practicality and usability of your online store. We understand that various elements of a website may be subject to personal preferences, hence we prioritize objective and quantifiable metrics in our evaluation.

FAQs

How long does it take to get my results back?

In order to make sure our results are accurate and businesses are not just simply “putting on their best behaviour“ and exhibit temporary improvements solely for the sake of our evaluation, the latest we will deliver your results is three months from the date of payment. It is worth noting that, in most cases, you can expect to receive your results well in advance of this deadline.

What is tested in the Audit?

When opting for the General Audit, our primary evaluation focuses, among other factors, on the user-friendliness of your website's navigation and the timeliness and effectiveness of your responses to customer inquiries. With the Comprehensive Audit, we expand our assessment to include a comparison of the timeliness and quality of your products and services against the commitments outlined on your website and, in certain cases, against industry benchmarks.

What can I do with my grade?

After receiving your grade, what you do with it is completely up to you. Many may opt to make incremental improvements in alignment with the recommendations offered. You may also display the grade you received on your own site as evidence of your proficiency for future clients.